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Article: Issues Fixed in EdgeSight 5.4

Update: This article was updated on March 10, 2012.

CTX129528 – EdgeSight 5.4 – Issues Fixed in This Release – Citrix Knowledge Center.

Citrix EdgeSight 5.4

Issues Fixed in This Release

Product: EdgeSight for XenApp 6; EdgeSight for XenApp; EdgeSight for Virtual Desktops; EdgeSight for Endpoints, EdgeSight Server
Current Product Version: 5.4
Previous Product Version: 5.3
Language: English (EN)
Fixed Issues List: 1.01

Revision History

Version Date Change Description
1.01 December, 2011 Documentation update
1.00 August, 2011 Initial release

Contents of This Release

The EdgeSight 5.4 release includes two updated components:

  • EdgeSight Server 5.4 (32-and 64-bit versions)
  • EdgeSight for XenApp 6 Agent 5.4 (64-bit only, due to the underlying Windows Server 2008 R2 operating system) – This agent replaces the EdgeSight for XenApp 6 Agent 5.3

The remaining components were not changed as part of the EdgeSight 5.4 release. Instead, the EdgeSight 5.4 release media included the most recent version of these components available at the time, as indicated below:

  • EdgeSight for XenApp Agent 5.3 Hotfix 4
  • EdgeSight for Endpoints Agent 5.3 Hotfix 2
  • EdgeSight for Virtual Desktops Agent 5.3 Hotfix 2
  • EdgeSight Agent Database Server 5.3
  • EdgeSight Active Application Monitoring (AAM) 5.3 SP2

To download the latest hotfixes, go to http://support.citrix.com/ and search for EdgeSight hotfix.

Issues Fixed in This Release

The following issues have been fixed since the previous release of this product. For information about new features and system requirements, see Citrix eDocs, the Citrix Product Documentation Library.

EdgeSight Agents:

EdgeSight for XenApp 6 Agent 5.4, 64-bit only

(These fixes were previously available in Hotfix ES530XA6AgentWX64004)

x64 only

Fix#

Description

x

234109

When an EdgeSight Agent upgrade is performed using the MSIEXEC command line, some registry values may be corrupted and the System Monitoring Service will not start.

x

234262

EdgeSight for XenApp Agent in Basic mode stops and records the following application log entry:

“Event ID : 41 The Citrix System Monitoring Agent can not run in reduced mode on a non Enterprise server.”

x

234266

Session Performance alerts are not generated when the poll interval selected is 360 seconds.

x

234273

After upgrading from XenApp Enterprise to XenApp Platinum Edition, the EdgeSight Agent remains in “Basic” mode instead of being upgraded to “Advanced” mode automatically. The upgrade also removes the Mode tab, making it impossible to upgrade the agent manually. This fix restores the Mode tab, allowing for the agent mode to be set manually.

x

239632

If the scheduled job for daily data deletion and the database maintenance worker run at the same time, the EdgeSight Agent hangs and is restarted.

x

240693

Large amounts of data were generated when monitoring Windows Event Log alerts. Event log alert data can be throttled using registry keys located at HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\EdgeSight\4.00. There is one registry key per event log (System, Application, and Security). The registry key type is DWORD.

  • MaxSysEventLogThreshold
  • MaxAppEventLogThreshold
  • MaxSecEventLogThreshold

Specify a value to indicate the maximum number of event log messages allowed per 10 minute window. Event log alerts can be throttled to zero. Any missing value will be considered as unlimited, meaning that no throttling will be applied to alerts for the corresponding event log.

This feature is only included in EdgeSight 5.3. In future releases, the registry key will be ignored and an equivalent function will be available from the EdgeSight Server console.

x

241240

The XenApp server was slow to restart or logoff after upgrading the HP System Management Homepage to version 6.1.0.102.

x

242578

The EdgeSight Agent can exit unexpectedly with the following error:

“The application attempted to release a resource it did not own, ntdll!RtlpNotOwnerCriticalSection+0xac invoked by SemsCollector (SemsPerf, SessionDef).”

x

242580

Version 5.3 (or 5.3, Build 4109) of the EdgeSight Agent can exit unexpectedly with the following error:

“INVALID_POINTER_READ_c0000005_es_ext.dll!CProcessCounterSet::IterThreads.”

x

242581

Thread Hang Detection is tripped repeatedly resulting in an error message (“The queue thread has stopped responding” or “The Scheduler thread has stopped responding”) and a restart of the EdgeSight agent.

x

244070

Published application information is not collected when the application is launched from a script, for example a file with .cmd extension. This fix is dependent on the installation of hotfix EUEM100W001, which addresses the underlying EUEM issue for Windows Server 2003 32-bit and 64-bit systems.

x

244661

When the EdgeSight agent is started and worker 128 has run, the associated worker log file shows an undefined variable error.

x

245683

The EdgeSight Agent service (rscorsvc.exe) is terminated unexpectedly.

x

245749

The EdgeSight Agent service (rscorsvc.exe) experiences memory leaks.

x

249004

In the Session Memory report, data can be missing from the Virtual, Private and Working Set columns.

x

254596

The EdgeSight Agent can exit unexpectedly.

x

257898

When processing a payload (for example, from a shadow session), the EdgeSight server registers the following error message in the core_zpd_loader log and administrative emails:

“Cannot insert the value NULL into column ‘app_name’, table ‘EdgeSight.dbo.ctrx_published_app’.”

x

258478

The EdgeSight for XenApp Agent can exit unexpectedly with the following error:

“(0xc0000005 – The instruction at 0x%08lx referenced memory at 0x%08lx- generic symptom of following a null pointer).”

EdgeSight for XenApp Agent 5.3 Hotfix 4

(Hotfix ES530XAAgentWX86004 and ES530XAAgentWX64004)

x86

x64

Fix#

Description

x

x

234028

The EdgeSight for XenApp Agent, Version 5.3, crashes repeatedly if the XenApp server is licensed using the server property set in the Access Management Console (AMC).

x

x

234109

When an EdgeSight Agent upgrade is performed using the MSIEXEC command line, some registry values may be corrupted and the System Monitoring Service will not start.

x

x

234262

EdgeSight for XenApp Agent in Basic mode stops and records the following application log entry:

“Event ID : 41 The Citrix System Monitoring Agent can not run in reduced mode on a non Enterprise server.”

x

x

234266

Session Performance alerts are not generated when the poll interval selected is 360 seconds.

x

x

234273

After upgrading from XenApp Enterprise to XenApp Platinum Edition, the EdgeSight Agent remains in “Basic” mode instead if being upgraded to “Advanced” mode automatically. The upgrade also removes the Mode tab, making it impossible to upgrade the agent manually. This fix restores the Mode tab, allowing for the agent mode to be set manually.

x

x

239632

If the scheduled job for daily data deletion and the database maintenance worker run at the same time, the EdgeSight Agent hangs and is restarted.

x

x

240693

Large amounts of data were generated when monitoring Windows Event Log alerts. Event log alert data can be throttled using registry keys located at HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\EdgeSight\4.00. There is one registry key per event log (System, Application, and Security). The registry key type is DWORD.

  • MaxSysEventLogThreshold
  • MaxAppEventLogThreshold
  • MaxSecEventLogThreshold

Specify a value to indicate the maximum number of event log messages allowed per 10 minute window. Event log alerts can be throttled to zero. Any missing value will be considered as unlimited, meaning that no throttling will be applied to alerts for the corresponding event log.

This feature is only included in EdgeSight 5.3. In future releases, the registry key will be ignored and an equivalent function will be available from the EdgeSight Server console.

x

241240

The XenApp server was slow to restart or logoff after upgrading the HP System Management Homepage to version 6.1.0.102.

x

x

242578

The EdgeSight Agent can exit unexpectedly with the following error:

“The application attempted to release a resource it did not own, ntdll!RtlpNotOwnerCriticalSection+0xac invoked by SemsCollector (SemsPerf, SessionDef).”

x

x

242580

Version 5.3 (or 5.3, Build 4109) of the EdgeSight Agent can exit unexpectedly with the following error:

“INVALID_POINTER_READ_c0000005_es_ext.dll!CProcessCounterSet::IterThreads.”

x

x

242581

Thread Hang Detection is tripped repeatedly resulting in an error message (“The queue thread has stopped responding” or “The Scheduler thread has stopped responding”) and a restart of the EdgeSight agent.

x

x

244070

Published application information is not collected when the application is launched from a script, for example a file with .cmd extension. This fix is dependent on the installation of hotfix EUEM100W001, which addresses the underlying EUEM issue for Windows Server 2003 32-bit and 64-bit systems.

x

x

244661

When the EdgeSight agent is started and worker 128 has run, the associated worker log file shows an undefined variable error.

x

x

245683

The EdgeSight Agent service (rscorsvc.exe) is terminated unexpectedly.

x

x

245749

The EdgeSight Agent service (rscorsvc.exe) experiences memory leaks.

x

x

249004

In the Session Memory report, data can be missing from the Virtual, Private and Working Set columns.

x

x

254596

The EdgeSight Agent can exit unexpectedly.

x

x

257898

When processing a payload (for example, from a shadow session), the EdgeSight server registers the following error message in the core_zpd_loader log and administrative emails:

“Cannot insert the value NULL into column ‘app_name’, table ‘EdgeSight.dbo.ctrx_published_app’.”

x

x

258478

The EdgeSight for XenApp Agent can exit unexpectedly with the following error:

“(0xc0000005 – The instruction at 0x%08lx referenced memory at 0x%08lx- generic symptom of following a null pointer).”

EdgeSight for Endpoints Agent 5.3 Hotfix 2

(Hotfix ES530EPAgentWX86002 and ES530EPAgentWX64002)

x86

x64

Fix#

Description

x

x

234109

When an EdgeSight Agent upgrade is performed using the MSIEXEC command line, some registry values may be corrupted and the System Monitoring Service will not start.

x

x

234266

Session Performance alerts are not generated when the poll interval selected is 360 seconds.

x

x

239632

If the scheduled job for daily data deletion and the database maintenance worker run at the same time, the EdgeSight Agent hangs and is restarted.

x

x

240693

Large amounts of data were generated when monitoring Windows Event Log alerts. Event log alert data can be throttled using registry keys located at HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\EdgeSight\4.00. There is one registry key per event log (System, Application, and Security). The registry key type is DWORD.

MaxSysEventLogThreshold

MaxAppEventLogThreshold

MaxSecEventLogThreshold

Specify a value to indicate the maximum number of event log messages allowed per 10 minute window. Event log alerts can be throttled to zero. Any missing value will be considered as unlimited, meaning that no throttling will be applied to alerts for the corresponding event log.

This feature is only included in EdgeSight 5.3. In future releases, the registry key will be ignored and an equivalent function will be available from the EdgeSight Server console.

x

241240

The XenApp server was slow to restart or logoff after upgrading the HP System Management Homepage to version 6.1.0.102.

x

x

242581

Thread Hang Detection is tripped repeatedly resulting in an error message (“The queue thread has stopped responding” or “The Scheduler thread has stopped responding”) and a restart of the EdgeSight agent.

x

x

245683

The EdgeSight Agent service (rscorsvc.exe) is terminated unexpectedly.

x

x

245749

The EdgeSight Agent service (rscorsvc.exe) experiences memory leaks.

EdgeSight for Virtual Desktops Agent 5.3 Hotfix 2

(Hotfix ES530VDAAgentWX86002 and ES530VDAAgentWX64002)

x86

x64

Fix#

Description

x

x

234109

When an EdgeSight Agent upgrade is performed using the MSIEXEC command line, some registry values may be corrupted and the System Monitoring Service will not start.

x

x

239632

If the scheduled job for daily data deletion and the database maintenance worker run at the same time, the EdgeSight Agent hangs and is restarted.

x

x

240693

Large amounts of data were generated when monitoring Windows Event Log alerts. Event log alert data can be throttled using registry keys located at HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\System Monitoring\Agent\EdgeSight\4.00. There is one registry key per event log (System, Application, and Security). The registry key type is DWORD.

  • MaxSysEventLogThreshold
  • MaxAppEventLogThreshold
  • MaxSecEventLogThreshold

Specify a value to indicate the maximum number of event log messages allowed per 10 minute window. Event log alerts can be throttled to zero. Any missing value will be considered as unlimited, meaning that no throttling will be applied to alerts for the corresponding event log.

This feature is only included in EdgeSight 5.3. In future releases, the registry key will be ignored and an equivalent function will be available from the EdgeSight Server console.

x

241240

The XenApp server was slow to restart or logoff after upgrading the HP System Management Homepage to version 6.1.0.102.

x

x

242581

Thread Hang Detection is tripped repeatedly resulting in an error message (“The queue thread has stopped responding” or “The Scheduler thread has stopped responding”) and a restart of the EdgeSight agent.

x

x

245683

The EdgeSight Agent service (rscorsvc.exe) is terminated unexpectedly.

x

x

245749

The EdgeSight Agent service (rscorsvc.exe) experiences memory leaks.

EdgeSight Server 5.4

(These fixes were previously available in Hotfix ES530ServerWX86002 and ES530ServerWX64002)

x86

x64

Fix#

Description

x

x

233723

The Process Faults and Process Faults for a User Group reports are formatted much too wide.

x

x

233724

The EdgeSight installer replaces the value for the EdgeSight Web Server address (ZTECH_WEB_ADDR) during an upgrade installation instead of retaining the original value. During an upgrade, a customized EdgeSight Server name is overwritten.

x

x

233727

The IMA Service Availability report does not account for the last hour of the last day in the reporting period.

x

x

233735

The IMA Service Availability report does not filter by Device name.

x

x

233736

The maximum value of the System calls per second parameter in an alert (System Low Resources and System Performance alert rules) is limited to 200000.

x

x

233737

A payload update from an EdgeSight for XenApp agent might fail with the following error: Violation of PRIMARY KEY constraint ‘PK_ctrx_published_app_event_1′.

x

x

233740

User cannot configure the EdgeSight Server name to match an SSL certificate or to generate an FQDN URL for email notification for alerts. To set the EdgeSight Server name, open the EdgeSight Server Console, select the Configure tab, navigate to Server Configuration > Settings, select the Notifications tab, and enter the FQDN for the server in the EdgeSight Server field.

x

x

234275

If an EdgeSight Server 5.3 upgrade installation has failed, a subsequent upgrade attempt will fail and not be rolled back properly due to the existance of the ctrx_published_app_temp table. Simply installing this hotfix will not resolve the problem once this situation has occurred. You must restore a backup of the previous Edgesight database and then run the hotfix installation.

x

x

237544

Additional fix for issue where a payload update from an EdgeSight for XenApp agent might fail with the following error: Violation of PRIMARY KEY constraint ‘PK_ctrx_published_app_event_1′.

x

x

240210

The IMA Service State report displayed the time in coordinated universal time (UTC) rather than in the timezone assigned in the Company settings.

x

x

240540

SNMP alerts sent from EdgeSight have an object identifier (OID) value that does not match the value defined in the EdgeSight MIB file.
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