Storefront: Resolving Duplicate Icons

ronburgundy
NOTE: This post concerns Storefront 2.6

Intro

I’ve spent quite a bit of time branding my new Storefront site for my users. One of the persistent issues I ran into was that all my desktop and application icons were duplicated. Here is how it was resolved.

The problem

I had configured my Storefront servers in an HA configuration by load balancing them via NetScaler and I suspected that this was somehow duplicated the icons. After some research I found that this was not the case. Citrix Studio did not show any duplicate applications, and I was not configured for Storefront Multi-Site settings (this can result in duplicate applications as well see this Citrix article for details on configuring this). Despite this I saw the following:

dupicons1
Desktop icons

dupicons2
Apps list

The solution

Turns out that when I configured my Storefront site, I needlessly entered 2 separate entries into the Manage Delivery Controllers section.

mandc1

You are able to enter in any number of delivery controllers in one entry and Storefront will load balance between the two (or more). Ideally, if you have a NetScaler (or similar device), you can load balance your Delivery Controllers there. I Removed the Controller2 entry above and edited the Controller1 entry as below.

mandc3

Now there are 2 servers listed for one entry and Storefront will load balance between them.

mandc2

Done with changes. Let’s log into Storefront and see what’s different:

dupicons3 dupicons4

Thanks,
Alain

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