Category Archives: Workspace Management

WEM: Notes From the Field 3

toodamnhigh

Intro

I noticed that my WEM Console would no longer connect to my WEM broker server. I started digging and saw that the Norkscale Broker Service kept crashing on the broker. I had the service configured to auto restart, but this wasn’t resolving my issue. I put in a call to Citrix Support for guidance.

FIPS

It turned out that I had created the issue accidentally. My team and I were working to remediate issues generated by a security compliance product. In the process of this I activated FIPS compliance on the WEM Broker Server. As a result, no agents or consoles could connect to the broker server and the broker server itself could no longer communicate with the SQL database.

Once FIPS was turned off, everything started working again. I later got confirmation from Citrix that WEM is not FIPS compliant. Keep that in mind if your company/government agency requires servers to be FIPS compliant.

Thanks for reading,
Alain

WEM: Notes from the Field 2

whatifitoldyou

Quick Note

If you are using group policy (and why wouldn’t you) to configure your WEM agents, pay close attention to leading and/or trailing spaces. This has happened twice to me with agent versions 4.2 and 4.3.

The Connection Broker Name and Site Name fields in the Workspace Environment management\Agent Host Configuration administrative template must NOT contain any leading or trailing spaces. If you have any, then the agent cannot communicate with your WEM Broker server nor can it load the correct Configuration Site.

Thanks for reading,
Alain

WEM 4.3 Upgrade Available

63426576

Intro

As is often the case, Citrix incremented almost all the versions of their products during the Citrix Synergy conference. Included with the new release of XenApp/XenDesktop 7.14 was WEM version 4.3. You can now download the new version here (requires Platinum licenses and login to Citrix.com). I’ve provided the release notes below.

What’s new

Site management

In previous releases, site settings were stored on the agent side and it was possible to change them from the agent GPO. Workspace Environment Management 4.3 introduces a different approach to site management which improves product security. Sites are now assigned to machines (or Security Groups or OUs) by the infrastructure service (broker) using a new Machines page in the administration console. A new Registrations tab under Administration>Agents in the administration console indicates machines which are bound incorrectly to multiple sites, so that you can take the appropriate action to remove the duplicate binding. A new Registrations tab on the Agents page shows agent registration information.

From this release, Workspace Environment Management “sites” are referred to as “configuration sets” in the user interface and documentation.

Agent localization improvements

The session agent user interface is now localized for the following languages: German, Spanish, French, Italian, Japanese, Korean, Dutch, Russian, Traditional and Simplified Chinese.

User interface improvements

Various text labels and messages in the installation wizards, administration console, and GPO templates have been rationalised and made mutually consistent to improve the user experience. For example, fields used to enter the same parameters in different installation wizards now use the same labels. Current and changed terminology is describe in a new glossary.

Documentation

Workspace Environment Management 4.3 documentation is updated to reflect current product behaviour. Various minor improvements have also been made, including the following improvements designed to assist users:

  • a number of installation field descriptions have been revised to better explain their purpose
  • the documentation uses new standardized terminology visible in the installation wizards, GPO templates, and in the administration console. For example, the term “broker” is replaced by “infrastructure service”.
  • a glossary has been added to explain the new terminology seen in the installation wizards, the administration console, and the documentation. Changed terms are also indicated.
  • the technical overview diagram is updated
  • a new port information table has been added to summarize port usage

Fixed issues

The following issues have been fixed since Version 4.3:

  • When the Workspace Environment Management session agent is running in command line mode, User Statistics data is not reported to the WEM infrastructure services. [WEM-41]
  • The Workspace Environment Management session agent interface does not render correctly when a computer display is extended to external displays connected via a dock. This problem, which occurs when extending to multiple displays with different screen resolution settings, results in a portion of the right-hand side of the display not rendering completely. This prevents users seeing the home button or being able to change other native Workspace Environment Management settings. [WEM-90]
  • The Workspace Environment Management session agent causes the mouse to stop working on virtual machines which have the System Center Configuration Manager (SCCM) client installed with Power Management enabled. [WEM-115]
  • When you are using the Transformer feature, the session agent generates an unhandled exception if Wi-Fi is turned off using “ms-settings:network-wifi.” [WEM-133]
  • The Workspace Environment Management session agent causes the mouse to stop working on virtual machines after an interruption to network access is restored. [WEM-159]

Known issues

This release contains the following issues:

  • On Windows Server 2012 R2, if Adobe Acrobat Reader is installed it prevents Workspace Environment Management associating files of type .PDF with other PDF reader applications. Users are forced to manually select the PDF reader application to use each time they open a PDF. [#WEM-33]

Deprecated

Item Announced in Alternative

Support for assigning and binding existing (pre-version 4.3) agents to sites via GPO.

4.3

Upgrade agents to Workspace Environment Management 4.3.

The Administration Console will not be supported on the following platforms after the next LTSR:

Windows XP SP3 32-bit and 64-bit
Windows Vista SP1 32-bit and 64-bit
Windows 8.x 32-bit and 64-bit
Windows Server 2003 32-bit and 64-bit
Windows Server 2003 R2 32-bit and 64-bit Windows Server 2008
Windows Server 2008 R2

4.2

Workspace Environment Management will not be supported on the following software after the next LTSR:

Microsoft .NET Framework 4.0
Microsoft .NET Framework 4.5.0
Microsoft .NET Framework 4.5.1

4.2

Removed

The following platforms, Citrix products, and features are either removed in Workspace Environment Management 4.3 or are no longer supported in Workspace Environment Management 4.3.

Item Replacement

Support for assigning and binding version 4.3 agents to sites via GPO.

Assign and bind version 4.3 agents to sites via administration console.

Thanks for reading,
Alain